Help centre

Questions, answered clearly.

The essentials about accounts, services, delivery, wallet funding and support.

How does WEEViral work?

Create an account, fund your wallet, select a service and review the final charge before confirming. Each purchase receives a reference and a visible status in your account.

How fast are social orders delivered?

Delivery time depends on the selected service. The service details show the available estimate. Large orders and provider maintenance can take longer, so avoid placing duplicate orders on the same link before the first is complete.

Can I buy data and airtime?

Yes. Data and Airtime have dedicated screens in the signed-in customer navigation. Supported networks, plans and pricing come from the active utility provider configuration.

What happens when a transaction fails?

A failed purchase is reviewed against the provider response. Eligible failed transactions are returned to your wallet automatically or handled by support according to the refund policy.

Can I cancel an order?

Most social orders cannot be cancelled after they have been sent to a provider. If a service supports cancellation, that option will be shown in the order details.

How do I protect my account?

Use a unique password, keep one-time codes private, and sign out on shared devices. WEEViral support will never ask for your password or full payment secret.