1. Your account
You must provide accurate account information, keep your credentials secure, and be at least 18 years old or have the permission of a legal guardian. You are responsible for activity completed through your account unless you notify us promptly about unauthorised access.
We may suspend accounts used for fraud, abuse, chargebacks, unlawful activity or attempts to interfere with the platform.
2. Service orders
You must provide a correct public link, username, phone number or other delivery detail. Orders sent with incorrect details may not be recoverable. Delivery estimates are not guarantees and can be affected by third-party providers, mobile networks and social platforms.
3. Wallet and payments
Wallet balances are platform credits used to purchase eligible WEEViral services. Funding fees and provider charges are shown before or alongside the relevant payment method. You must not use stolen payment instruments or attempt to reverse a legitimate transaction.
4. Social platform responsibility
You are responsible for following the rules of each social platform. WEEViral is not affiliated with Instagram, TikTok, YouTube, Meta, X, Telegram or other listed platforms. We do not guarantee business results, monetisation eligibility or permanent retention.
5. Data and airtime
Mobile purchases are delivered to the number you confirm. Network availability, plan eligibility and provider processing can affect delivery. Double-check the network, number and plan before purchase.
6. Refunds
Refund eligibility is governed by the Refund Policy. Completed, partially delivered or incorrectly submitted orders may not qualify for a full refund.
7. Availability and changes
We may change services, prices or these terms when operational or legal needs change. Material changes will be announced through the platform or by email where appropriate.
8. Contact
Questions about these terms can be sent to support@weeviral.com.