Wallet funding
Confirmed wallet funding is normally not withdrawn as cash. Duplicate credits, verified processing errors and legally required reversals are handled by support. Payment-provider fees may be non-refundable.
Social media orders
Orders that fail before delivery are eligible for a wallet refund. Partially completed orders may receive a proportional refund for the undelivered quantity. Completed orders, wrong links, private accounts and duplicate orders are not normally refundable.
Data and airtime
Provider-confirmed failed transactions are eligible for a wallet refund. Purchases successfully delivered to the phone number submitted at checkout are not refundable, including when the number or network was entered incorrectly.
Processing time
Automatic refunds appear after the provider marks a transaction failed. Manual reviews can take additional time while we confirm the provider response. Keep your transaction reference when contacting support.
Chargebacks
Contact WEEViral before opening a payment dispute so we can investigate. Fraudulent or abusive chargebacks may lead to account suspension while records are reviewed.